Connecting People with Passion

When I ask someone “what most inspires you?” the answer rarely comes back as simply money. Money is the thing that must be taken off the table in order for people to be able to think clearly about their life and it is definitely the vehicle for meeting most of our basic needs. Where it is being offered by the truck load it is cited as pretty inspiring (as in the case of banking). Most companies however cannot offer this much and even if they can, it does not guarantee that the right decisions will be made. In fact, at best money has a pretty inconsistent effect on human motivation and at worst it interferes with making good decisions. Social studies have shown that where even rudimentary cognitive skills are required, where more money is offered as the incentive, poorer decisions are reached. Many companies know this already and view profit as a necessity rather than their ultimate goal. The classic business doctrine “Maximise shareholder wealth” is understood, however businesses that are run simply to fulfil this tend to have bad things happen, to the environment, to their company, to the products, or to people. Companies that continue to innovate and prosper, do so based on other guiding principles. A more meaningful and inspiring raison-d’etre. Read on to explore the meaning or purpose of some of these organisations.

Stanford University:

To enhance and disseminate knowledge that improves human kind.

Lost Arrow / Patagonia (outdoor clothing and accessories):

To be a role model and tool for social change.

The John Lewis Partnership (UK Retailer):

The Partnership's ultimate purpose is the happiness of all its members, through their worthwhile and satisfying employment in a successful business.

Skype:

To be disruptive, but in the cause of making the world a better place.

Atlassian (software developer):

Our mission is to build a different kind of software company — one that listens to client needs, values innovation in development and solves customer problems with brilliant simplicity.

Google:

Your future is our purpose.

Waldorf Schools (Rudolph Steiner’s Anthroposophical schooling methods):

Teachers in Waldorf schools are dedicated to generating an inner enthusiasm for learning within every child… This eliminates the need for competitive testing, academic placement, and behavioristic rewards to motivate learning. It allows motivation to arise from within and helps engender the capacity for joyful lifelong learning.

The Dandelion Time Project (UK social care trust):

Dandelion Time is a charity dedicated to helping children with emotional, behavioural and social difficulties, and their families, through engaging families in every day activities and reconnecting them through nature.

An interesting point about these is that they are not very prescriptive. Rather they succeed in creating a positive mood, a sense of self-worth, and movement in a positive direction. I have worked for some organisations intent on nailing down values and behaviours into a menu-style list for everyone to follow. There is a place for these "behavioural contracts" (e.g. where behaviour has derailed into a conflict) however the rest of the time it's pretty much a passion-killer! Who wants to be so tightly controlled? People tend not to be too inspired when being told exactly how to behave; nor do they tend to behave in the way intended. It risks creating an unhealthy parent:child dynamic and interferes with our need for autonomy.

Few people come to work every day with the intention of maximising profits for their organisation; or to create a greater number of widgets than yesterday; or to cram in more tasks into their daily work routine. In fact, the real reasons are varied, and will differ from employee to employee. I say few do, because under certain conditions which have been quite manipulated (I'm thinking about the UK schools' league performance tables here), there are people becoming focused on productivity measures. When intelligent and flexible thinking is manipulated however, as I said before, the cost is that undesirable and often bad things happen. The opposite to behavioural manipulation is putting into practice what truly inspires and motives us towards a common goal.

Mostly, people are guided by their pursuit of meaning, mastery and autonomy, whether at home or at work. Removing obstacles to delivering one's best and inspiring sufficient meaning, respect and challenge, is the golden opportunity of our time.

Are you suffering from Holiday Deficit Disorder?

The holidays we Europeans are granted are often marvelled at (and sometimes ridiculed) by our North American colleagues. Currently however, the average vacation in America is being quoted at a mere three to four days - a long weekend. And this year, according to a recent survey, one in seven Americans will take no holiday break at all. In strong defence of the benefits of taking a break, read on to discover what happens when we do not switch off and how you can begin to redress the balance, if you think you are suffering from holiday deficit disorder:

- Working more than 48 hours a week doubles the load of stress our bodies are under. It puts one on course for heart disease due to a poorer quality lifestyle and also to our bodies increasing cholesterol production.

- A culture where working overtime is the norm is counterproductive as work is conducted by fatigued brains. This fatigue then seeps into regular working hours. Many studies show managers to be running on too little sleep.

- Companies who have a competitive "last to leave the office" culture generally suffer from poorer creativity, poorer tolerance of new ideas and are more prone to conflict. When we are stressed for too long our intelligent thinking capability goes out the window. As the brain's frontal lobes shut down (the intelligent thinking part) our "prehistoric brain" (the amygdyla) kicks into action, severely inhibiting intelligent thought in favour of survival.

- People who bring the "productivity" mentality on holiday go back to work exhausted (e.g. measuring number of sights seen, trying to cram in too many things into a short three day break, etc.).

So what can you do? Here are a few suggestions:

- Do things relating to your passions and build a holiday around the things you like to do with your friends or family.

- Practice the fine art of aimless wandering when on holiday. Practice letting go, exploring and discovering, with no other purpose than that of wandering!

- Linger with friends or family over at least one meal time per day.

- Put on your play hat. Connect with play, with your kids, your pets and loved ones.

- Enjoy the medecine of laughter. When was the last time you & loved ones laughed together? Relationships are much more resilient and mistakes more readily forgiven where laughter is present.

- Learn to live well in the moment as well as for the future. Life will pass by quick enough. Will you discover later on that most of yours was spent trying to fulfill the ambitions of your organisation at the expense of yours & those of people close to you? If this is not possible in your current job, consider what you need to do to find work with a better employer, one who actively promotes work-life balance.

- Recognise the impact of your own ambitions. Are you being guided by achievements which in hindsight no longer matter; or simply feel the need for high-adrenalin? If so, try to explore what it is you are really seeking? People who describe themselves as "Type A" (high-achievers); or "Type T" (high risk-takers or "adrenalin junkies" even) are prone to compromising important relationships and longer-term quality of life in order to experience the short-lived highs of achievements or thrill-seeking. Learning what you need to address in order to adapt to longer-term rewarding alternatives will bring healthy balance to your life and more harmony to your relationships.

Great Ideas That Almost Didn't Make It!

Good ideas usually come from outside sources rather than from inside the company or culture. This is largely due to our conditioned ways of thinking, which encourages us to think in terms of the common good, but unfortunately frequently makes us blind to new opportunities. The most creative companies rely upon ideas being generated outside of their walls as well as from within them. Here are some of the most famous ideas that nearly didn't make it (extracted from a great book - "Beyond Entrepreneurship, Turning Your Business Into An Enduring Great Company" by J Collins & W Lazier):

"the devise is inherently of no value to us" - Western Union internal memo in response to Bell's telephone, 1876

"in order to earn better than a "C" the idea must be feasible": a Yale University management professor in response to Fred Smith's proposal for reliable overnight deliveries. He went on to found the Federal Express Corporation.

"So we went to Atari and said, "Hey, we've got this amazing thing, even built with some of your parts, and what do you think about funding us? Or we'll give it to you. We just want to do it. Pay our salary, we'll come work for you." And they said, "No". So then we went to Hewlett-Packard and they said "Hey we don't need you. You haven't got through college yet.": Steve Jobs speaking about attempts to get Atari and HP interested in his and Wozniak's PC. Jobs & Wozniak founded the Apple Computer Co.

"Who the hell wants to hear actors talk?": HM Warner, Warner Bros, 1927.

"We don't like their sound and guitar music is on the way out.": Decca Recording Co. rejecting the Beatles.

"Drill for oil? You mean drill into the ground to try and find oil? You're crazy.": any number of experienced drillers who Edwin L Drake tried to enlist in his project to drill for oil in 1859. He later became the first man to strike oil.

"That is good sport. But for the military, the airplane is useless.": Ferdinand Foch, Commander in Chief, allied forces on the western front, World War I.

"The television will never achieve popularity; it takes place in a semi-darkened room and demands continuous attention.": Harvard Professor Chester L Dawes, 1940.

NB: Apple didn't create the basic idea behind the Mackintosh; those ideas had been around for years, developed by defense, and later at Xerox. A group of Apple executives attended a demo of mouse and icon technology at Xerox (which became an investor in Apple) and carried the basic ideas over to Apple.

The NIH syndrome (Not-Invented-Here) can be countered by various practices introduced by thought leaders, the media and if in companies, by structured processes. If you hear of someone saying, "that will never work", or "we don't do things that way here" then you can be sure that somewhere else, someone will be saying "how can that work?" or even "I love it, let's try it". If you're the one with the ideas, the music, the project or the curiosity then just continue on your path until you have found the receptive thinkers or audience for you. Good luck!

Sharing the Leadership

Now that our UK elections are over, we have a coalition government, an uneasy alliance between two quite different ideologies. My interest in this is in predicting what will be the outcome, particularly given the sharing of leadership across very different parties.

I read in The Guardian the other day about the imminent house share of the grace-and-favour residence of Chevening (a 115-roomed house) between the Deputy Prime Minister, Nick Clegg (Lib-Dem), and the Foreign Secretary, William Hague (Conservative). It illustrates quite neatly the challenges ahead - these two being the most unlikely of house mates. Clegg for example is a former MEP and ardently pro-European, whilst Hague, it would be fair to say, is eurosceptic, wanting to renegotiate on the UK's integration with EU human rights, social affairs, criminal justice and employment legislation.

The situation is made even more unstable given there are 18 Conservatives and 5 Liberals in the Cabinet. As one Cabinet Minister put it, "as we looked around the table, it was hard to imagine that only a week earlier we were tearing strips off each other on the campaign trail". In a most recent YouGov poll for the Sunday Times, 45% of respondents think the two parties will soon be fighting among themselves. As a mediator I should point out that conflict is not a bad thing, in fact it is necessary and healthy, but only when handled well.

It is not just the ideologies which will make this coalition pitted with problems but the personalities of the two leaders. As with most leaders, Clegg and Cameron are fiercely competitive, ambitious and single-minded in following their objectives through. Will this energy be put to mutual benefit or to tear one another apart however?

These challenges are in no way unique to politics. Much research has been undertaken on the subject of corporate mergers and acquisitions and a fairly dispiriting statistic is quoted of around 80% of large cap European M&As failing to deliver on their predicted value, and 50% of European small cap, within 18 months, due to differences in corporate "culture". The fact that the majority of M&As fail to meet the financial and synergistic expectations of shareholders or employees is put down to post-merger "cultural clashes". This is the least tangible or measurable element of any partnership (the ideologies, the codes of conduct and the history) yet it is the glue that either binds people together or where at odds, they come unstuck. This is true in politics, as it is in business, as it is in personal relationships. Within the corporate world, there has been some research undertaken about the style of leadership needed post-merger, one addressing the key processes of creation, change, and integration. Just how this will work within such disparate political groups remains to be seen however. As a musing observer, seeing the most unlikely of pairings between such opposing ideologies, at this stage unfortunately I do not rate their chances of success too highly. At best, this is going to be a severe culture shock for both parties, at worst it is going to be trench warfare.

Reaching A Crossroads

At some time or another in your life you will probably have to make difficult choices, sacrifices or changes, if not already having done so. The difficult part is that it can often seem as though there is no right answer. Settle down and raise a family or travel the world and keep your freedom? Stay with the secure job that you're in right now or branch out as an independent freelancer / entrepreneur? Keep working on the relationship when things are difficult or move on and find someone new? And so on. Just what can one do to find out which path to follow?

Here's an exercise to try in order to help yourself come to conclusions.

Take out a picture of yourself as a child. Place it in front of you. Now as you study that picture ask yourself what this child wanted for you. What were the dreams and aspirations that were forming then? Now take out a more recent picture of yourself and compare them - how many changes that have happened to the more recent person would the child in front of you endorse? Are there any that have happened that the child would be unhappy about? Now place a card alongside these pictures and write down at the top the age that you will be when you retire, or in the next ten years even. Write down below a list of things that you hope to have done with your life by then, the sort of people you hope to have shared it with (friends, lovers, colleagues); include financial, familial, emotional, physical, material and spiritual elements. Hint: this exercise takes time and you might need to go away and make a cup of coffee and come back to it to think some more. Do it at a time when you are feeling relaxed and not going to be disturbed.

One client's conclusions looked like this:

8 year old me:

Be free
Be loved
Be creative
Be happy
Be fit

Me Now:

Wealthy
More cynical
More guarded
Direction has been more influenced by others
More worried
Less loved and more respected

60 year old me:

Be free
Be loved
Be creatively fulfilled
Be happy
Be fit
Have a close and happy family life

The interesting part of this exercise is that for this client, the 8 year old had the same desires as the 60 year old; and so something else had happened in the middle bit. To be fair, that middle bit could be called life! However, this exercise helped this client highlight that in order to create closer relationships, he would need to take his guard down. In order to worry less and be more creatively fulfilled, he would need to prioritise some of the less well-paid activities. If he wanted to be an active and fit 60 year old he would need to make some changes to his diet and exercise habits, starting now! He decided that as he progressed with making some changes, he would regularly revisit his 8 year old and his 60 year old.

Changes take time and if you find that you are quite far from where you'd like to be, remind yourself that you can still take little steps today to get you started and as you go the momentum of change will pull you along. Good luck and bon voyage!

Self Sabotaging Teams

I was recently asked to help a coach with an amateur football team, playing at a fairly high level. The team had until recently played so well that they would likely soon be promoted to a higher league. The dilemma as he described it was that now that the team were close to being promoted to the next league, their game was rapidly going downhill. Upon further exploration, the coach reflected that where they conceded a goal, they seemed to lose focus even more and their team tactics went out the window. The coach had begun wondering, had all their wins up till then been a total fluke, were his team self-sabotaging, or what?

Actually, none of the above, as it turns out. What the coach described is incredibly common where the ultimate target has become close enough that they can actually believe in it. In a nutshell, the team were beginning to become distracted by the trophy, not yet in their grasp but now a distinct reality. In sport, being in "the zone" is essential for good play. In other words, thinking only about what's just about to happen, not what has already been, nor what could happen in the future, such as picking up the trophy. Being so close to the trophy that they can almost see themselves holding it is one of the worst performance interfering images as well as one of the best. When on the pitch, the last thing you want as a coach, are your players visualising holding the trophy, getting promoted, when they really need to be preparing for the next tackle, or scoring goals during penalty time.

The second major block to their performance was a magnified fear of messing up. Up until that point, their play had come naturally, the players in a state of what psychologists call "flow". With all the distracting thinking about "what if I miss this shot" or "how could I have just missed that shot" the team began to tense up, over-analyse what they needed to do, get more frustrated with each other, and so make silly mistakes.

These two distractions are possibly the most common reasons why so many professional players make seemingly stupid mistakes when so close to winning the trophy. Missing penalty shots in football and faulty serves in tennis in the last few minutes of the game have been well-publicised.

Is this only relevant in sport? Consider the top saleswoman presenting poorly during the final pitch, or the messed up interview for the job that you're more than qualified to do. This could all be put down to this sort of performance intereference. I have also witnessed teams in the workplace getting ready to receive a performance-related bonus and refusing to alter the course of the project, even though it would have been in the organisation's best interests, simply because the bonus was too close to give up. Or getting increasingly irritated with each, less tolerant of error or disruption. As Pulitzer-winning author Daniel Yegrin wrote in The Prize(1991) "Creativity, dedication, entrepreneurship, talent and technological innovation have always gone hand in hand with greed, corruption, blind political ambition and brute force."

Sometimes just being aware of the impact of this sort of distraction can be enough to overcome it, or it might require further coaching for finding alternative ways of thinking that keep one in flow and adapting to the requirements of here-and-now. For the saleswoman in the final stages of making her pitch, it might require her switching off from thinking at all about the delivery of the project, rather focusing only on what the main concerns or questions of the immediate audience might be, in essence connecting with the people who must first make the decision.

For my coach's team, he gave a talk to the team about switching off from everything but the next shot, something they all readily identified with. He then coached individuals that he noticed needed extra practice or prone to ruminating after making a bad shot. Happily, they recently won 6-1 and so will be promoted into a higher league next season.

The psychology of winning, strangely, or perhaps not so strangely, is to forget about winning and just play every minute as you have trained to.

"I've missed over 9,000 shots in my career. I've lost almost 300 games. Twenty-six times I've been trusted to take the game-winning shot . . . and missed. I've failed over and over and over again in my life. And that is why I succeed" – Michael Jordan.

The Payback of Self-Awareness

Having better relationships.
Playing better sport.
Losing more weight.
Feeling happier.
Being a more effective leader.
Staying ahead of the competition.

This wish list is united by one single attribute, that of self-awareness. The word "awareness" can often start ringing alarm bells for the more results-oriented individual as it has been associated with some of the more esoteric, less tangible of the performance improvement activities. However, we know that athletes who have heightened self-awareness perform better, as does the leader who is negotiating change or leading the way for new innovation, as does the parent who wants to better understand his teenager. Simply put, it begins with you!

High performance requires one to be both relaxed as well as highly focused. The mind must be quiet in order for concentration to be possible and concentration is the most important element for self-awareness. With too much "mindless" chatter, the important thoughts and things that you can do will be lost. There is also a kind of rest that your mind requires in wakefulness for living well that you cannot achieve or compensate for during sleep. Imagine a sea which when calm clearly relfects the image of everything around such as the boats, the birds and the cliffs whereas when stormy it seems dark, and objects become lost and difficult to pick out. A mind that is agitated or distressed cannot clearly tap in to nor reflect reality.

Quieting the mind is a fundamental skill required for improving self-awareness. I use a training system which I call "the brain game", which can only be played where the mind is highly focused and highly relaxed. This game provides direct and immediate feedback relating to the brain's activity, using a technique known as "biofeedback" or "neurofeedback". This is a speedy way for someone to learn how to switch off the chatter or interruptions of the mind in order to become more focused and so more effective. Other methods I use for increasing focus are through learning how to apply visualisation and imagery, self-hypnosis and relaxation, tapping in to one's automatic "self-talk" and of course "mindfulness" training. The concept of mindfulness originates from Zen Buddhism but now is practiced by mental health practitioners, including the UK's NHS Clinical Psychologists, for clients who have not responded to more conventional psychotherapy interventions. Over the past 3 decades these methods have been tapped into more and more in the world of sport, the Performing Arts and much more recently, in the world of business. Books have been published aplenty, including most notably George Leonard's The Ultimate Athlete (2001;1975), Michael Murphy's Golf in the Kingdom (1974), Golf is not a Game of Perfect by Dr Bob Rotella (1995), Mastering Your Inner Game by David Kauss (2001) and Jon Kabat-Zinn's Wherever You Go, There You Are: Mindfulness Meditation and Full Catastrophe Living.

These along with other practices taken from cognitive psychology have been applied to great effect for some time in the world of sport as well as in business at the highest levels. This does not mean it is not just as effective for the average player nor for the team-member who has just been promoted to the position of supervisor or department head. It is interesting to realise that the earlier that these skills are learned, the better chance we have of progressing smoothly on a calm rather than a more choppy sea, with less damage done along the way! The benefits are beyond quantification as they improve all areas of life including your health, not just simply at work, or in sport. Multinationals such as Google, Microsoft, and in fact most of the leading knowledge-based enterprises are certainly seeking out these methods which provide their people with that essential competitive edge, in the same way that the highest performing athletes have done now for so much longer. The "Eureka" effect of discovering the answer once the mind is at rest has been well-documented, however the implications of improved self-awareness are much broader and more fundamental than simply problem-solving or coming up with the next innovation.

So here are some of the most pervasive and key mind skills to consider in seeking to improve one's self-awareness:

1. What puts you "off course" on your calm sea - i.e. what are your triggers for anger and loss of concentration? What are your negative triggers? When we get angry or upset we become stupid. Critical thinking shuts down as the emotional or "reptilian brain" (the amygdyla) takes over. Health-wise it is well-documented that stress and negative emotions such as anger cause impaired decision-making as well as increasing cholesterol, raising blood-pressure and lowering one's immunity.

2. What are the "thinking errors" or in psychology-speak "cognitive distortions" that get in the way of your effectiveness? Quickly, the most common ones I encounter are over-generalising (always & never thinking; black & white thinking), magnifying problems, minimising the positives, emotional reasoning (because I feel angry you are making me angry; upset; depressed; etc.), catastrophic thinking (I will never recover from this; my career is over; etc.), mindreading (people are thinking I am boring, stupid, etc.), to name a few.

3. How aware are you of your "inner critic" at the expense of your "inner coach"? As the ancient Chinese proverb goes - the dog that barks the loudest is the one that gets fed. Inner critical thinking (your negative "self-talk") gets in the way of thinking in a way that allows one to be highly focused on the goal in question, to focus on what's coming, what's being said (including what you don't want to hear and what's not being said), as well as what needs to be done. Instead it activates fear, insecurities and hangovers from the past, ensuring we become stuck in the past. Concentrate on recognising how vocal your inner critic is (sometimes called the "critical parent" as it is claimed by some to have been learned from such a parent) and develop ways to encourage the presence and voice of your "inner coach". Self-hypnosis, relaxation and biofeedback techniques are all useful.

An example of the Inner Critic: "Why did I do / say that? That was so stupid"

An example of the Inner Coach: "Focus on what I need to do right now in order to help things go where I need them to; switch off from the mistakes of the past and don't project too far forwards"

4. Recognising how you feel. Feelings can often be an uncomfortable subject, particularly for someone who associates feelings with weakness. However it is clearly understood that when a player feels tense, she sustains more injuries, she makes more mistakes and in fact plays a lesser game. Knowing how it feels to be highly relaxed and yet highly focused creates a much better player; as well as creating better relationships and allowing better life decisions to be made. Learn to know how this feels for you as well as how it feels to be upset, tense, distracted, angry, etc. Where do these feelings manifest themselves in your body, what muscles tense for example, what happens to your body temperature, what are the early warning signals and most importantly what helps you ease them before they begin to interfere with what you are trying to achieve?

5. Recognise Performance Interference Thinking versus Performance Enhancing Thinking and consider that a relationship exists between what you are thinking and how your body and your emotions react. This is at the heart of self-awareness

Each and every one of us has a potential that is truly huge when we face everything internal that unwittingly slows us down and gets in our way. It's there in you but hidden under layers of life and thoughts that get in your way. When asked what I call this approach, I could describe it as many things - Performance Coaching, Sports Coaching, Leadership Coaching, Emotional Intelligence Coaching, Mindfulness training, Health Coaching, Hypnotherapy, Biofeedback and Neurofeedback. In essence it is a truly multimodal approach, when applied well it can overcome and manage harmful physiological, cognitive, behavioural and emotional responses. In developing self-awareness, I have witnessed many clients fast-track to a better place emotionally as well as physically which then delivers a more rewarding life. For the results-oriented among you, the most successful organisations are already doing it. I encourage everyone to try this, not just the high achieving sportsman or leader.

“Everyone thinks of changing the world, but no one thinks of changing himself" - Leo Tolstoy.

http://www.amazon.com/Ultimate-Athlete-George-Leonard/dp/1556433492